Privacy policy

We collect what you send us, and usage statistics only if you accept them:

• what you type into the quote, contact, document request and video audit forms: name, company, e-mail, country, phone and your message;
• the files you upload with a quote request;
• the questions you ask the AI assistant, and the e-mail address you give when you ask for a sales engineer;
• usage statistics, if you accept analytics in the cookie banner.

To answer your request, prepare a quote and, if you order, make and ship your parts. We do not sell personal data, and we use your drawings only to quote and make your parts.

Your messages, contact details and uploaded files are seen only by the people working on your request. Uploaded files are stored encrypted.

Service providers, such as e-mail delivery and the language model provider when the AI assistant uses one, process data only on our instructions.

The assistant answers from the pages of this site. Each conversation is stored with its answers and deleted automatically after the period the assistant states before your first question. You can delete it yourself at any time from the assistant's menu.

When you pass a question to a sales engineer, they receive it with your e-mail address. Deleting the conversation does not delete that request.

We keep uploaded drawings with your request and, if you order, with the records of that order. You can ask us to delete them at any time.

Messages and contact details are kept as long as we need them to answer you and to keep business records.

You can ask to see, correct or delete your data at any time. Write to sales@taimaotech.com.